Our complaints policy
We are committed to providing a high-quality legal service to all our clients. When something goes wrong we need you to tell us about it. This will help us to improve our standards.
Our complaints procedure
If you have a complaint, please contact Sarah Vickers. You can write to her at The Dowery, 22 Barker Street, Nantwich, Cheshire, CW5 5TE or speak to her on the telephone on 01270 625478 or email Sarah at firstname.lastname@example.org. Your complaint will be recorded in our central register and a file will be opened for your complaint. You will be contacted if we require any further information from you with regards to your complaint. If Sarah is unable to resolve your complaint herself, she will allocate it to the head of department for the area of work who will conduct an investigation. Please contact Sarah at any time throughout your complaint being investigated if you want to make us aware of any additional information, or if you want an update on where the investigation is up to.
What will happen next?
If we have to change any of the responsibilities or the timescales set out above, we will let you know and explain why.