Visiting our Offices

Centrally booked appointments

At present, any and all meetings held on our premises are booked through a single person at Poole Alcock. They can then easily keep track of how many people are in the office at any one time. They also monitor the visitor and staff sign-in sheets for any ‘track and trace’ purposes should this become necessary.

We are restricting the number of people waiting in reception at any one time – so anyone arriving particularly early, or ‘popping in’ to drop in documents, may be asked to wait outside until reception is less busy.

We are also ensuring to telephone all clients due to come into the office each day on the morning of their appointment to ensure they have not experienced any Covid-19 symptoms, and are aware of the requirements to wear a mask.

Masks/shields worn by all staff in client facing areas

Although (at present) members of staff are not obliged to wear masks during the day, our policy is to keep the environment as safe for clients as possible. As such, all members of staff entering any areas that clients also have access to (reception, the meeting room etc) will wear either a mask or a face shield.

The lawyer you will see will also wear a mask or a face shield for the duration of your appointment.

Cleaning schedules

Our meeting rooms have all been given timetabled slots for seeing clients. In between these, there is an allocated time slot for a member of staff to clean all relevant surfaces (such as door handles, and chairs) and to remove any items or rubbish that may have been left in a previous meeting.

If you are shielding, or do not yet feel ready for a face to face meeting, we completely understand. We are still pleased to offer appointments over the phone, or over ‘Zoom’ if you would prefer. Just let the person arranging the appointment know your preferences and we will be happy to oblige.