At Poole Alcock we are committed to providing the highest level of customer service, even during these unprecedented times. Below we have compiled a list of our most frequently asked questions, in the hope that we can provide you with guidance and reassurance during this time of uncertainty.
A Lasting Power of Attorney is a legal document in which the donor nominates a person or persons as their attorney to be authorised to make decisions on their behalf in two distinct situations. This can be in relation to your property and financial affairs and in relation to your health and welfare. There are many reasons why you may need someone else to manage your affairs for example if you are ill or disabled, either temporarily or on a long-term basis, or in the current circumstances, you may be self-isolating and unable to leave your home.
It is never too early to set up a Lasting Power of Attorney. You can register your Lasting Power of Attorney as soon as it is properly executed. We advise clients to register the Lasting Power of Attorney before it is needed, so as to avoid any inconvenience later. For example, it may be necessary for the Attorneys to act immediately to manage your affairs if you are taken ill, or are unable to manage your affairs yourself.
Yes, very much so. We are committed to delivering the best possible service for our clients and we have IT systems in place to ensure that work can continue and matters can move forward. The Office of the Public Guardian (the OPG) will also continue to deliver its services. However, due to the reduction of staff and limited working hours at the OPG, you may experience some delays in your documents being registered which are outside of our control.
Under the current rules, it is necessary to have your signature witnessed, and you will also need someone to act as a certificate provider (to certify that you have sufficient mental capacity to make the Lasting Power of Attorney and that you are not under undue pressure). We note this may be challenging when practicing social distancing, however our expert solicitors are able to offer guidance as to how this might work best in your circumstances.
Anyone over the age of 18, who is not a specified Attorney, or replacement Attorney. If you are not sure if your chosen witness is suitable, give one of our specialists a call and we will be happy to assist.
It is ideal to have a professional who has the relevant expertise to make the assessment (e.g. a Doctor or Solicitor), however if this is not possible, and the Lasting Power of Attorney is needed urgently, it can be an independent person who has known you for more than two years (such as a friend or a neighbour). We will be able liaise with you over the telephone or email and talk you through this process step by step.
Alternatively, we will be available to act as your witness and certificate provider when the social distancing restrictions have been lifted either in the office, or at your home.
For more information, or to book a telephone or video appointment to discuss your requirements, please contact one of our team on 0800 389 7093 or contact us via our online form for all new enquiries.
Please submit your information and a member of the Poole Alcock team will respond to you as soon as possible. If you have a quick question, please feel free to call 0800 389 7093.