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At Chatwins we believe in the adage “Your people are its most important asset” and consequently Human Resource Management has become increasingly important to our success.

After several years of HR telephone support from a large provider, we decided to move Poole Alcock as we would be working with a local company who would better understand our business and therefore provide a better support.

Since moving, we have been most impressed with the day-to-day support we have received. As the support is direct from a law firm, then we did expect a high level of expertise, and they have certainly delivered in this aspect.

What has pleased us most is that now face to face meeting, with one point of contact, are the norm. Rather than things being dealt with over the phone, by sometimes different people, the one to one relationship with Poole Alcock means matters get resolved more quickly. In fact they feel part of our business rather than an outsourced agency, and one which we are delighted to recommend.

Edward Chatwin, Chairman, Arthur Chatwin Limited

April 2018

Your professionalism and commitment to my case was exceptional.  Your attention to detail and also the time you spent preparing with me for the court date was above and beyond expectations.

The administration support and communication  from Poole Alcock was exceptional throughout, with prompt return of phone calls and correspondence.   I must thank Ruth Holloway in particular for her commitment and tenacity in successfully appealing the initial refund of my legal fees.  Thank you.

AK

July 2018