Everyone I dealt with was professional, efficient, patient, and human! Mandy at reception fielding my (many) calls and Tania who calmly pointed out the intricacies of the process in terms I could understand.
I would particularly like to praise Leanne Salt who, apart from the occasional conversation with Tania, dealt with this sale
This has been a fraught process ( nothing to do with Poole Alcock I must stress) particularly with an uncommunicative and slow buyer’s solicitor causing what should have been a straightforward sale to be drawn out and stressful but Leanne did all she could to progress it, even liaising with the estate agent when the the buyer’s solicitor was not forthcoming.
Without her being so proactive I really don’t know when, or even if, we would have completed.
With Leanne I felt that she was always fighting my corner and I felt I could to talk to her as a person.
If I were to sell another property I would certainly use Poole Alcock as long as Leanne handled it.