Title Report Checker/Investigator

Reporting direct to the Title Report Manager to assist lawyers in the delivery of excellent service and case progression through a variety of support based administrative duties.

Key Competencies

·         Customer service focus

·         Information management

·         Organised with good time management

·         Attention to detail and accuracy

·         Skilled in the use of IT

·         Ability to follow instructions

·         Self-motivation

·         Good use of initiative

·         Ability to work to deadlines and under pressure

·         Verbal and written communication

·         Problem solving skills

·         Ability to handle complex information

·         Ability to communicate with all kinds of clients

·         Respect for confidential information

Key Accountabilities

Case Management

·         Checking title received from seller’s lawyer and raising enquiries. All titles checked-freehold, leasehold, registered, unregistered, shared ownership, new build, buy to let, right to buy.

·         Checking protocol forms received from seller’s lawyer and raising enquiries.

·         Submitting enquiries to the seller’s lawyer.

·         Preparing transfer and requisitions on title and submitting these with enquiries.

·         Preparing property report for the client based upon the title and protocol forms received.

·         Obtaining EPC, if required.

Administration

·         To provide general administrative support to colleagues where needed

·         To ensure that the relevant case management systems used are updated promptly and accurately

·         To ensure that client files, both paper and electronic, are organised and stored correctly and securely

·         Ensure that files are kept out of public view (i.e. not left in reception or other client areas) and that window blinds are closed during office closing so that client files are not on view

Handling inbound telephone calls

·         To ensure that calls (internal and external) are answered promptly (preferably within three rings) and professionally

·         To answer inbound telephone calls, assisting the caller and promptly directing them to another member of the team if appropriate

·         To co-ordinate a high volume of calls during peak periods, prioritising

work and situations

Information management

·         To take messages where necessary and direct these to an appropriate member of staff in a timely manner

·         To respect the sensitive and confidential information disclosed by clients

Staff awareness

·         To maintain good working relationships with colleagues

·         To provide cover for colleagues where appropriate (including colleagues from different teams/office locations)

·         To ensure the proper handover of work to colleagues covering you during periods of leave/absence

To use departmental and office directory to ensure efficient transfer of calls, both internally and to all other office locations

Package

·         Competitive salary

·         20 days per annum annual leave plus statutory bank holidays.  Additionally, the firm ordinarily closes between Christmas and New Year albeit the firm reserves the unfettered right to withdraw this additional leave as required by business needs. You will also get an extra day’s holiday for your birthday

·         Entitlement to join the company pension scheme.

·         Entitlement to participate in the firm’s cash healthcare scheme.

Enhanced maternity package (subject to qualifying conditions)

Other Candidate Information

·         The role will be based at our Northwich office but there will be a contractual requirement to work at any of our offices. 

·         Although this role is advertised as a full time position the firm will, upon request, consider whether the role can be conducted on a part time or shared basis.

·         Any offer is conditional upon receipt of a satisfactory reference, and a basic DBS check, Social Media check, Adverse Media check, Sanctions check, Employee Credit check and a check with our Regulatory Body

·         Poole Alcock is an equal opportunities employer and intends to treat everyone equally regardless of disability, race, sexual orientation, age or marital status.