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Our complaints policy
We are committed to providing a high-quality legal service to all our clients. When something goes wrong we need you to tell us about it. This will help us to improve our standards.
Our complaints procedure
If you have a complaint, please contact Sarah Vickers or Lucy Warwick. You can write to them at The Dowery, 22 Barker Street, Nantwich, Cheshire, CW5 5TE or speak to them on the telephone on 01270 625478 or email at email@example.com or Lucy at firstname.lastname@example.org Your complaint will be recorded in our central register and a file will be opened for your complaint. You will be contacted if we require any further information from you with regards to your complaint. If either Sarah or Lucy are unable to resolve your complaint themselves, they will allocate it to the head of department for the area of work who will conduct an investigation. Please contact Sarah or Lucy at any time whilst your complaint being investigated if you want to make us aware of any additional information, or if you want an update on where the investigation is up to.
What will happen next?
If we have to change any of the responsibilities or the timescales set out above, we will let you know and explain why.
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