Poole Alcock law firm was established by Francis Joseph Poole in Widnes in 1889. We have been serving the local area and beyond for over 130 years.
We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focuses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. We promise to you, our client, that:
1) We will always rigorously assess what you need when we first speak to you about your case. We will look at the wider picture and cater for any individual requirements you may have.
2) We will explain, without unnecessary jargon, your options, our advice, timescales and what is likely to happen in your case.
3) We will be transparent on costs; there will be no surprises.
4) We will always treat you with respect and courtesy. We will call you when promised and will not keep you waiting if you come to see us.
5) Where possible, we will speak with you instead of sending lengthy emails or letters to you.
6) We will acknowledge receipt of everything you send to us and will update you regularly – even if it is just by a quick call or email.
7) There will be no delays in your case caused by us.
8) If your lawyer is not available to speak to you the same day, we will call you first thing the next day.
9) Any concerns or complaints will be taken seriously and acted upon promptly.
10) We will ask you, as your case progresses, how we are doing.
We want our clients to stay with us. We also want to be your first port of call whenever you need legal assistance of any sort. In addition to this, we are proud of our firm and all of our people care deeply about the quality of the service which we provide. We have a wide range of specialist teams and lawyers who can look after all of your legal needs. You will find that across all those teams and lawyers, and across all of our offices, everyone at Poole Alcock is working hard to deliver on our promise to provide a consistently excellent service.
Here are a few reasons why we are the law firm for you
I am pleased to submit this testimonial relating to the service provided by Nichola Armstrong of Poole Alcock Solicitors on my behalf relating to the sale of a commercial property in Congleton, Cheshire.
What started out a a straight forward transaction soon altered as a number of awkward and time consuming problems caused by the purchaser developed with additional parties becoming involved. Much of this work was carried out whilst I was residing in France.
Throughout the transaction Nichola acted in the most professional manner, keeping me informed and offering advice and guidance at all times. This resulted a successful completion of the sale.
I have no hesitation in recommending Nichola to anyone looking for an outstanding professional to act for them in any situation
Amazing Team! I can’t thank Derek and Hannah enough for their guidance and expertise. Thank you both so much.
Thank you so much for all your preparation and work in the court this morning. I want to thank you and each of the solicitors that helped me over the last 18 months. I would also like to say a big thank you to the office and reception staff who have always been most helpful and polite to me.
A big thank you to Claire Ellis for her pleasant manner and for making things as stress free as possible.
Miss Ellis and her team dealt with us in a kind, friendly and efficient manner. If the need arose for any further legal work we would have no hesitation in asking them to act for us again.
Excellent service from the team. Always kept informed by email or telephone.
Truly excellent service! Jamie and he’s team provided me with expert advice and guidance, as well as a professional and compassionate manner when I needed it the most. Would highly recommend Poole Alcock.
I am honoured to recommend Sarah-Jane who was representing one of the parties in a mediation in which I was the mediator. She is an excellent litigator who pays attention to detail. Aside from her professionalism which I think is superb, I am particularly impressed by her ability to efficiently prepare all the necessary paperwork in litigation from bundles and correspondence through to briefs.
Sarah-Jane is a force to be reckoned with and I would far rather have her representing me than an opponent. She has a wonderful personable style in her dealings with her clients and I have observed her give clear, reasoned advice. Sarah-Jane does this calmly and efficiently. She does not waste time or the Client’s money and those are attributes that I admire. I recommend this lady to anyone contemplating litigation. If a litigant has a case worth fighting, Sarah-Jane will do a superb job.
I just wanted to thank you for the way your solicitor, Stuart Flood defended my cousin at Crewe Magistrates Courts recently.
Stuart did a tremendous job of keeping the case at the Magistrates Courts and in getting the best possible outcome we could have ever hoped for. All concerned were mightily impressed at his skill & professionalism. Stuart and the Probation Officer were a formidable team.
Thank you once again from all the family. One never knows whats is around the corner but with respect, hopefully we won’t be in need of your defence services again, however, if we do we will know where to come.
Very pleased with service, particularly happy dealing with Claire Ellis. Always very clear and concise.
Thank you for your support regarding my mother’s estate. Very Professional support, excellent communication from all at Poole Alcock Solicitors.
Thanks for all your help! I’m so pleased – fresh start for 2020.
I would like to thank you for all your help….You made it so easy and stress-free. Thank you so very much for everything.
Very impressed with your service, from start to finish. Would certainly recommend.
On behalf of myself and family, we would like to thank you, and everyone concerned, for the successful conclusion of our claim. It was a long road that seemed to have no end, but you never gave up, so to you Andrew and everyone at Poole Alcock LLP, we wish you all the best in the future and may the company prosper in the coming years as it surely deserves to for your dedication to your client.
Gill and her team were great throughout the whole process and we will be returning for their expertise when selling our current property.
Verity explained everything clearly and in a way that we could easily understand. We are both very happy with her help and professionalism.
They’re always there when I need them
Thank you for the AMAZING service, smooth running and execution of the sale and buying of my dream cottage. I am so settled and happy!
A huge thank you for the manner and professionalism as the case was brought to a close. Very easy to deal with and nothing was too much to ask for in guiding us through to an outcome we were happy with. Both Sarah-Jane and Holly kept us up to speed throughout.
I was very impressed with the professional and timely services provided by Tania and Poole Alcock in Congleton. I had regular updates and was fully appraised of the property purchase proceeding throughout. Communication is key when buying a property, Tania made the process as smooth and hassle free as it could be. Very highly recommended.
5 Star service. I would highly reccommend Anna Burns.
Thank you for the outcome of my case. I found Nicola and Cheryl extremely approachable and very professional. They offered me such support and guidance in my case. They also kept me informed whenever needed.
I never had to wait long for an appointment and any problems that arose were dealt with.
Thanks once again for all the support you have given to me.
Tim’s representation was professional, knowledgeable and robust. Excellent service all round!
Thank you all for your hard work. I appreciate everything you have done. Would highly recommend you.
Claire was very pleasant and put us at ease from the offset. We are very satisfied with the service that we received.
Super fast and helpful! Gill was great and got us in the property before X-Mas which was amazing, how she managed to do this in 3-4 weeks is beyond me…. absolutely outstanding! highly recommended!!
For all your kindness to us over the past 3 years (nearly) and we are very grateful for the settlement. Take care and thanks once again.
Claire was very helpful and professional at a very difficult time for me and my family.
Excellent service at all times.
I employed Poole Alcock’s services when I was made redundant and needed help with my settlement agreement. In addition to being sensitive to my predicament, they were thorough going through each clause and its implications. They were prompt in responding to all my mails, and in concluding the matter with my former employed. I cannot recommend highly enough.
I would like to thank you for all of your hard work without your efforts, patience and kindness I don’t think we’d have got there
Gill Mealor was very efficient, friendly, professional and thorough throughout the service. I would be pleased to use Poole Alcock and in particular Gill Mealor again. I will also recommend her to friends. Amazing service from start to finish.
This is just a quick note to thank you very much for all your help on Friday 16th at Crewe Magistrates Court.
You understood my exact situation perfectly and communicated this very effectively to the court. You were a great comfort to me in unfamiliar circumstances.
Thank you very much again and you are correct – things are looking up once more!
Andy is a fantastic solicitor. We have used your firm before and we will use you and recommend you again. Thank you
Thank you for your time today, and all the advice given, very much appreciated and you made me feel at ease from the beginning. Excellent service needs recognition.
Extremely professional friendly team, would not hesitate to recommend Poole Alcock
The speed and efficiency that Claire and Jeni produced and advised was exceptional. Thanks!
An excellent service throughout. My sincere thanks to Claire and Danielle for all work and advice.
Excellent service – very efficient – well impressed.
Very professional…excellent team work in these difficult times
Claire made sure I understood everything and adjusted what I thought necessary without a problem and it was all dealt with quickly.
Thank you so much for the professional way you handled the sale of our house.
Just wanted to thank you for your work on getting my purchase completed. The final day was a little stressful but thanks to your intervention, it all worked out.
The service given was excellent. Every phone call answered swiftly and with clarity. No problems whatsoever. Many thanks to James and his team!
Everything was explained really well in words both of us could understand. Thank you
You have provided an excellent service on both our sale and purchase and I would have absolutely no hesitation in recommending you and your team.
Mr Flood is a wizard in Court!
Just wanted to say a massive thank you for all your hard work and effort and most importantly support involving my divorce.
It was one of the most traumatic experiences I have ever been through, however your attitude and your focus made me stay determined in securing a better outcome then I ever first thought.
Being able to speak to you at any point in what was a harrowing process was quickly short lived when I was able to build up a relationship with your dedicated secretary Louise and most importantly a fully committed relationship with yourself.
Your experience and reassurances made the last 12 months somewhat bearable especially with your expertise in involving children in a divorce.
With the added pressure of a Non-molestation and Occupation order, your support was second to none towards myself and my children.
I will have no qualms at recommending you to all my friends and family if a solicitor is ever required.
Poole Alcock are incredibly lucky to have you on their team and I wish you every success in furthering your career.
I recently engaged Poole Alcock to check a contract for me. I found the process very clear and straight forward. Eve was very thorough and professional, explaining all of the legal aspects in detail. I would certainly recommend you to others.
Amazing service in exceptional times. Thank you
Claire looked after us so well, she put everything in order for us and now we can move on into old age with no worries about the family being looked after. So once again a big thank you Claire.
Amazing, Claire is a diamond!
The service given to me by Mr Charles Smalley was very efficient from start to finish. Couldn’t fault in any way – Brilliant
Making a will at times can be a very difficult process, this is made much easier with the help and advice of Poole Alcock Solicitors, thank you.
We as a family wish to thank Gill for all her hard work in the completion of the property and also for keeping us well informed of developments.
Very efficient sale. No fuss. Everything completed as planned.
Thank you to you and Monisha for all the work that you put into the sale of our flat. Your patience and expertise over the many months was much appreciated.
Thank you for all your help, couldn’t have wished for a better person to sort out my affairs. She was very understanding and professional and sensitive. A joy to talk to!
Very pleased with the professional and helpful way that Claire dealt with our legal matter. She explained everything very clearly, and was very responsive to queries and questions we had. Very quick email responses too which was great. Highly recommend Poole Alcock and Claire’s services.
Poole Alcock, especially Claire, were so easy to talk to. After our first visit they took away all of our worries and concerns about my will. They spoke at my level, the explanations and options were clear and the experience of writing my will was actually a nice one.
Excellent professional service tailored to our needs. Thank you
We are more than happy with the service we received from Mr Smalley. Would highly recommend!
I have been delighted with the service I have had from Charles and Helen considering we had just started lockdown. I am amazed by how quickly my mum’s affairs have been sorted out. A big thank you.
Many, many thanks Helen. You have been a massive help for me. I will never forget your help. I am very happy at the outcome, I was treated with great respect which put me at ease at a time of stress and heartache. I felt I was not on my own and had someone else on my side. I would recommend Poole Alcock to anybody 10/10.
We were recommended to use Poole Alcock and in particular, Monisha by our neighbours, who found her to be very approachable.
Throughout our relationship, from the initial meeting through to completion, the communications were always first class and easily understood. Monisha was knowledgeable in the subject we approached her with and was quickly able to conclude the documentation and business we had.
I would not hesitate to recommend Poole Alcock, and Monisha herself, if asked.
Making a Will and arranging Lasting Power of Attorney could have been a daunting experience. However, everything was explained with clear detail and understanding of our age group. Thank you Andy very much.
Just wanted to say thank you for your assistance and support with the purchase of our first home. As first time buyers, the task can be a very daunting one with many questions and unknowns. Thank you for making it all seamless and straightforward. We definitely look forward to working with you in the future.
It really does seem such a long time ago, that I first came to see you….its been such a long road!
Thank you just doesn’t seem enough for everything you have done and for the way you have treated me.
I thank you for always believing in me and for the empathic professional way that that you have dealt with everything. I always felt safe and had confidence in that everything you did was in my best interests.
It was like sharing all my worries except that for me, I didn’t have half the share because you took more than that guiding me through this whole process and for that I will be eternally grateful. Without a doubt I would recommend anyone in a similar position to come to you.
I would just like to personally drop you a line to thank you for your considerable personal and professional effort today, I am well aware that its your job, however when I spoke to Scott before he assured me without reservation that you were the man for the job, he was absolutely correct, I would have no hesitation in recommending your services to anyone who may be in as an unfortunate situation that we were today.
Adam Pavey sensitively but strongly helped us manage our way through a potentially difficult employment dispute. He helped us right wrongs and achieve a fair and satisfactory financial settlement. I highly recommend his services.
Very professional and friendly service.
Tim Edgeley gave an excellent service throughout my case and kept me updated regularly.
Mr Andrew Roberts was very professional at all times. He gave clear and concise advice. He is without a doubt a big asset to the company!
Thank you for all you have done with regard to our uncle’s estate. Your kind and friendly manner helped us greatly as you guided us through the process.
Claire and the team were extremely helpful, polite & professional at all times but still managed to be approachable and friendly. I would not hesitate to recommend them.
I felt I was given a very good service in a very professional manner.
Could you please pass my thanks to Richard for being so helpful, informative and generous with his time.
He gave me a really clear picture of all the options and processes involved. His informal advice was also really invaluable – such a refreshing experience compared to poor information and advice I had been given elsewhere. From the moment I walked in the door everything lived up to your website.
Mrs Coppenhall handled our request professionally. Efficient with no unnecessary disruption to ourselves with an excellent result. Thank you!
Poole Alcock delivered exceptional support through a complex due diligence exercise involving several limited companies, leasehold and freehold properties.
Their professionalism, breadth and depth of expertise was key in concluding the sales transaction. A huge thank you, it was a pleasure working with the team.
From start to finish our house sale went through swiftly and smoothly thanks to Sarah McCleary and her team. We would certainly use Poole Alcock again and would thoroughly recommend them
I’m writing to convey my sincere gratitude to yourself, Adam and Jamie for reaching out to help and advise and the support they are offering to myself and my team during these unprecedented times.
As you can imagine in our health and social care business it’s an extremely stressful time, made so much better by being able to call on the advice and support of your team to talk to myself and my staff so I can focus on all the other important priorities. It has been hugely reassuring and much appreciated and I can’t thank you all enough.
Many thanks to Georgina Coppenhall for her prompt and efficient service.
A comprehensive, professional, yet empathetic and personal service. I couldn’t have asked for more!
Just a quick note to say how much we enjoyed the session on GDPR this morning. You gave a great presentation with some really useful information which has helped us to focus on what our actions need to be.
This is a brief note to thank you and Julia for all your help generally. We have been very impressed with your efficiency and helpful response throughout. It may well be that we will be looking to sell in the not too distant future, and if that proves to be the case we will definitely be coming back to Poole Alcock to act for us in the sale.
Many thanks for your help and support I greatly appreciate everything you have done for me and my kids. I couldn’t have gotten a better a solicitor…again, thank you very much.
I just wanted to say thank you. It has been a very long 2 years off my life and your help, understanding and counselling has been invaluable.
Monies transferred, our new house should complete end of this month and I can truly start my new life.
Thank you and thank your team too. I shall always recommend your practice highly.
I’ve used Nicky Armstrong and her team for nearly 20 years and always found them very thorough, in particular very good at dealing with the detail regarding our commercial property purchases. The service provided has always been extremely professional and prompt, always going the extra mile making sure all aspects are covered and that I do not enter into any legal obligations I do not completely understand. I would, without reservation, recommend Nicky Armstrong and her team at Poole Alcock
Professional service with a friendly touch from Claire Ellis
Solicitors can sometimes be quite intimidating, but Darren Neighbour and Emily (paralegal) break the mould. They are easy to talk to and answer every question we throw at them in laymans terms without being patronising. They respond promptly to any queries and keep us informed on progress. Wouldn’t dream of using anyone else.
I would like to personally thank Nicola for the support, guidance and her professionalism during what was the most difficult time I have experienced.
I thank you from the bottom of my heart for helping me, supporting me, moreover believing in me and helping me to see that I am worthy of being so happy in myself and achieving my goals.
Everybody has difficult times and most worse than me but you helped me get through mine and made me believe I could come out the other side and live a wonderfully happy life.
We will be eternally grateful to you.
I have been using Poole Alcock Solicitors for many years and every time the team have excelled. Many thanks to your team for the all the support and advice.
Please allow me to extend my thanks for your expertise, support and advice in what has been an extremely difficult and stressful situation
A stress free and practical approach to enabling me to update my Will. Thank you!
Our relationship with Poole Alcock is an important one to St Luke’s Hospice for a few different reasons. For one Poole Alcock and staff have been supportive of St Luke’s as a local charity. Great efforts have been made both Corporately and by the team at Poole Alcock to raise much needed funds for us to care for the people of Mid and South Cheshire.Just as important to us is the support we have received professionally. We have used Poole Alcock’s legal services to minimise our risk and to help grow our business arm. The staff we have dealt with have been fantastic. We have always been dealt with courteously, professionally and with respect, and an understanding that the law can be complex for non-professionals to understand.This professionalism is underpinned by excellent knowledge and coupled together we are left feeling both supported and secure as an organisation….which means we can get on with what we are really here for, supporting and caring for our patients and their families.
Since my case completed, I never had the chance to thank you for everything you did for me. You honestly have no idea how much it meant at really one of the most difficult times in my life, and certainly in my career.
From the moment I came in to see you, I felt a weight had been lifted and your experience, professionalism and knowledge guided and assisted me to achieving a good outcome. I truly can’t thank you and the team enough for your support and guidance throughout the process I have been through.
We received a very professional and friendly service from Danielle who explained all our options clearly to us.
Whilst being a client at Poole Alcock Solicitors Helen Stoller and Chloe Burgis, who work within the family department, have been a massive help and made me feel reassured through my difficult time and were always happy to help me. I would highly recommend using their services as they are very professional and friendly.
James Williams and his team have always been super helpful and efficient. This is the reason we have been back to him twice and will do so again in future.
My late husband was really happy with the service you provided and I would like to thank you for making it easier for me after he passed away.
Claire was most efficient and helpful. She explained all procedures to us very clearly. A very pleasant meeting with her and a very pleasant lady!
A very smooth and professional job very pleased with the service.
Thank you very much for all your hard work, time and preparation. I can’t thank you enough for all your kindness and support, my family and I are very grateful.
We received a very professional and friendly service from Danielle who explained all our options clearly to us.
The service I received from Poole Alcock was exceptional. Thanks to Leanne’s excellent persistence and professionalism the sale of my mother’s property was completed pain free – thanks!
Poole Alcock were my first choice of solicitors and throughout my claim from start to finish Anna Burns was so supportive to me. She showed me a great deal of empathy due to the nature of my claim. I feel we built an excellent professional relationship and Anna was always available to speak to if I needed to ask any questions. On the rare occasions that I could not reach Anna, all of the supporting staff at Poole Alcock were equally supportive and helpful. The claim ran as smooth and as stress free as it possibly could and I was always well informed of any changes or upcoming appointments. I would highly recommend Poole Alcock.
Thank you for everything Anna. I literally could not have got through all of this without you and all your support.
Claire and her team were most efficient yet very approachable at what turned out to be a very emotional time. Thank you all.
Thanks James, I wish you the best of luck in the next stage of your training. The service that you have provided has been excellent and far superior to other solicitors that I have used it the past. Should you require any supporting evidence for your portfolio I would be happy to write a more detailed account of this.
Thanks again for all your help and guidance over the last few months
From start to finish James and his team made this home move the easiest I have had. They were organised, receptive, informative, professional and friendly. I would have no doubts in using them again or recommending them to others.
I just wanted to say many thanks for everything you have done for Peter when he was alive.
And your kindness when Peter passed away.
Many Thanks for everything
Thank you so much for all of your help, guidance and just everything else over the last two years. I wouldn’t be where I am now without you! Actually will miss you. Thank you again.
I should like to thank you for your excellent service throughout the progress of my claim; you have been very personable and professional. More specifically, you very quickly got to grips with the detail of my accident, which allowed you to form a very accurate opinion of the eventual outcome. I appreciated not only your advice, but also your willingness to be guided by my objectives. The fact that the defendant made an offer so quickly, and at a level you had intimated to be a reasonable expectation at the outset, is testament to your expertise. Finally, your pleasant manner made the whole process painless and even enjoyable!
I can recommend Sarah Jarrett ( Head of Agriculture) with great confidence.
We refinanced for a holiday rental recently and Sarah is easy to talk to and gives clear understandable advice; she works tirelessly to achieve a speedy outcome. An absolute pleasure to work with and good at making the other team respond with action.
Her associate Alisha Whitehouse is extremely efficient at keeping the other side engaged and keeping me informed of all proceedings . An amazing team everyone needs to have working for them.
Thanks again Helen. Seven years of fighting and we did it!
Pleased with the level of understanding of my needs, while showing a high level of humanity and professionalism.
Comprehensive, fast and friendly service, with excellent advice provided. So good we introduced our father in law as well!
Please extend our thanks to Tania, Leanne and Amelia for all their help during our house purchase. We are grateful for their care, attention and prompt service.
We were dreading sorting out our wills and lasting power of attorneys and had put it off for years. But glad we chose Poole Alcock. Charles Smalley explained everything clearly and made the whole process really straight forward.
Using the Will services of Poole Alcock I have been treated with efficiency and courtesy as well as pleasantly accommodating my needs, during this difficult pandemic period. Thank you.
Monisha was a real pleasure to deal with. From the outset Monisha was thoroughly professional and her communication in keeping my wife and I updated every step of the way in dealing with our matter was always swift and precise and we would highly recommend her to anybody looking for somebody to act on their behalf.
First rate service in all respects
I would highly recommend Poole Alcock Solicitors and their very friendly staff. From the very first meeting I was made to feel at ease, with patience and understanding at a very emotional and tricky time. Throughout the process, everything was explained at each stage and there was always a transparency to costs. Always conducted with a kind, caring, yet professional manner and went above and beyond to help when I needed it the most. Brilliant service, “thank god for Helen Stoller!”
Thank you very much for all your help over the last 12 months or more, I have appreciated it very much.
My thanks to Richard, he was brilliant and I will be using him and his team to steer me through this process.
You have been fantastic and completely on the ball with everything
I just want to thank you sincerely for the excellent manner in which you dealt with my recent personal injury claim and to say and to say how surprised and pleased I was with the result.
Thank you again for your help and kindness.
We first discovered Eve Lakin when she gave a talk to the South Cheshire Chamber of Commerce explaining GDPR regulations. As a small but growing film production business, meeting GDPR requirements felt incredibly daunting. However, Eve’s clear understanding of the complex legislation, patience in exploring our specific requirements, and constant support when required has proved invaluable. Her dedication and willingness to listen to our questions and queries has not only led to the creation of robust policies and procedures that meet our exacting business needs, but has helped build our own confidence in understanding GDPR legislation. I would have no hesitation in recommending Eve at Poole Alcock to any business and we hope to continue to work with her in the future.
Verity was knowledgeable in her field, attentive and proactive in moving things forward. The service I received was excellent and I would recommend Poole Alcock without reservation.
I want to thank you all, for the work you have done. Helen you are great at your job.
Fingers crossed I can try to get on with my life. But if I do need your help in the future I will get in contact with you.
I would just like to thank you for all the help and advice that you have given me over the last few months. It was a pity we could not meet face to face ( strange times we live in ). Once again thank you and all the best for the future.
We were late for the appointment and despite that we are received by Monisha with a smiling face. She explained everything relevant to the discussion in detail with great patience. Excellent service proved with customer focus. Would strongly recommend Monisha. She has a very promising career ahead.
The unexpected experience of a H&S Executive prosecution was facing my company and this proved to extend over a period of several months because of the slow process. I instructed Poole Alcock to handle the matter on behalf of the company and I found Dan Brooks, the Partner who heads up Criminal Litigation, to be extremely supportive and responsive from initial enquiry and instruction through to the hearing and thereafter. The process did prove to be stressful but Poole Alcock walked us through each stage and ensured that it went as smoothly as possible. I was specifically grateful for Dan’s advice on the day of the trial. Their advice proved to be accurate and their recommendations were offered sympathetically and in a measured way.
I would have absolutely no hesitation in recommending the services of Poole Alcock to any company facing similar circumstances.
Richard, Amie and Julia
Thank you so much for everything you have all done – we really do appreciate yours and your fantastic teams efforts and hard work in helping us get through this last 18 months- it has been extremely difficult at times but your support and advice has been amazing. We recommend you to everyone who asks!
I can’t thank you enough. It has been hard. Not sure I would have stayed as sane as I am if it weren’t for your help and advice! Thank you so much.
I am extremely happy with the help I received from Poole Alcock and would not hesitate to use your company’s services again.
James Williams and his team have provided excellent service throughout our house salke and purchase of our new property. Very professional and great attention top detail. We would highly recommend to anybody looking for a hassle free move!
I would to take this opportunity to thank you for all your support and help throughout this process. It’s been a tough 18 months.
Thank you so much.
Very satisfied with James and his team. Would highly recommend!
I have had to use your services at a very difficult time and having been a solicitor I understand the pressure you work under. The entire team has been professional and understanding and you should be proud of the excellent service you provide. I must give special mention to Damian who I felt had a superb customer manner. He is an asset.
Poole Alcock were the first solicitors I contacted when I was looking around and Anna Burns was the first person I spoke to. As soon as I had that initial contact with Anna I knew I had made th right choice. Anna’s calm, reassuring manner instantly put me at ease and she was just amazing throughout ther whole process. Anna met my late father on two occasions and dad was very impressed by her professionalism and friendly nature and it took a lot to impress dad!
Thank you Anna for everything you did for us!
Very friendly and attentive service from Claire. All regulations etc were made very clear. Thank you
I cannot recommend Jane Jacques highly enough. I expected my divorce to be a very difficult and tough experience but it was surprisingly seamless and stress free thanks to Jane.
She was friendly, approachable and efficient and she communicated with me at all times. I would like to thank Jane and Poole Alcock for their excellent customer service.
We received excellent service from Charles Smalley. His thorough explanation, support and help made if straightforward for usto finalise our wills. He has also been very supportive with issues relating to my late father’s will also prepared by him.
We recently bought a house on Taylor Wimpey and our solicitor was Kate Heath who expertises in new builds. Kate dealt with us in a professional manner, communication was second to none, great customer service and we felt comfortable and felt at ease whilst both our sale and purchase were going through. We feel the speed of the whole process was fast, considering we were selling and buying. Kate worked well with Taylor Wimpey to ensure we were in the house as planned before Christmas. We also used help to buy which was a smooth process, everything was dealt with ease by Kate and I would 100% recommend Poole Alcock to use when buying or selling a house. Everyone is so friendly, this is the second time I’ve bought a house with them now and each time was a breeze. Thank you Kate and team!
5 Star service. I would highly reccommend Anna Burns.
We have found the team at Poole Alcock in Congleton to be competent, courteous and professional. The team led by Tania Zompi were able to carry a property sale through to completion despite lockdown conditions.
Overall found service to be of an excellent quality and staff very helpful.
First class service from Danielle Roberts. Empathy, understanding our needs and nothing was too much trouble.
The most helpful and efficient experience I have ever had with any solicitor.
Coolly and consistently efficient so that my needs were fulfilled. Interviews were handled in a warm and pleasant way.
Excellent advice, friendly, yet professional approach to my legal matter – I highly recommend Jamie and his team.
A very professional team, no matter how small the question may be I found Charles very helpful and he has given me piece of mind. Thank you
I have been very pleased with everything concerning Mary Bayley’s affairs. Thank you.
Thank you for putting us at ease, and always being there for us. A special thank you to Selina and your lovely receptionists!
Thank you for your assistance with the recent purchase of my property in Stoke On Trent. Your professionalism, politeness and efficiency made this process a success. I would recommend you to others.
Thanks to Charles and Helen for all their assistance. We are very happy with the service they provided at a very difficult time.
Andrew Roberts was highly professional, clear and precise throughout. He made it easy to understand and I’d have no hesitation in highly recommending Poole Alcock Solicitors.
I can relax at last!
Thanks again for making me feel so at ease and happy with your amazing support
I always found the reception and help Claire Ellis gave me very helpful and friendly. Excellent service.
I was referred to Poole Alcock as a partnering legal company whom demonstrated a level of professionalism and care, which surpassed many of their competitors. It was a real concern of mine to change legal partners, however that said, moving to PA has without a doubt been one of the most productive business decisions we have made. Upon speaking with Luke Pritchard and his team, we opted for their Business Assist package.
Luke and his team make the legal challenges/questions faced by businesses, painless. He proactively assists with our corporate and international client’s legal teams requirements. Our legal documentation is maintained and refreshed regularly whilst new product launches are backed by comprehensive and concise agreements. Having worked with a number of legal teams over the years, finding a Solicitor with not only the passion and drive that Luke has, yet a sense of humour also, is a real breath of fresh air!
Kate and Lindsay have been fantastic. They’ve known the tight time frame which was about 4 or 5 weeks and this didn’t deter them. They have been tenacious and super efficient and its been a really positive experience so far that has been zero stress for us. I did have a mild panic last week over financials, and Kate went beyond what she had to do to put my mind at rest. Lindsay is super quick to respond to emails and reassuring, which for me, communication is a big thing. I am confident we will complete on time, and if we don’t, it will not be because of Kate or Lindsay.
I wanted to thank you all for your help and tell you how pleased we are with our experience. Simply rating 5 on a 1 question survey didn’t seem to do you justice.
You have an excellent team, look after them! We will not hesitate to recommend you to our friends and family.
Scott has helped me with a couple of legal issues and I have the utmost respect for him and his firm. I have always received fair and truthful legal advice and I would have no qualms at all in recommending Scott or Poole Alcock Solicitors.
All staff were very respectful to my feelings at what was a very difficult time.
Claire was extremely helpful and explaiend the details excellently. She was most pleasant and understanding.
Extremely satisfied with your services regarding our case.
Thank you for the sensitive, helpful and efficient way you have assisted me with revising my Will and setting place the Lasting Powers of Attorney at a difficult time.
The overall service and advice provided by the acting Solicitor, Mr Charles Smalley was excellent in every way.
I visited Jane recently at the new offices in Congleton. The offices are beautiful and very well situated. Jane Jacques is a credit to her profession – extremely knowledgeable and incredibly professional. Jane took the time to fully explain the next steps and how the overall process would work. I left feeling very secure in the information I had received and extremely well supported by Jane herself.
I would highly recommend Jane and Poole Alcock. Thank you for all your help and support
I used the conveyancing services of Poole Alcock to deal with my house sale and subsequent related purchase in July 2017.
Sarah Hooper at the Alsager branch was my main point of contact, she is delightful to deal with; friendly, professional, with excellent customer service skills. She was proactive, in regular contact, and just generally wonderful at reassuring me and keeping me informed. Even better, when Sarah was unavailable to speak to, the rest of her team were also excellent, and always knew what was going on with my transactions. Having had an absolute nightmare when we last went through property sale and purchase 6 years previously (using a different firm), it was totally refreshing to have such a positive experience this time around.
Thank you so much Helen.
Honestly from the bottom of my heart I can’t thank you enough for you help and support over the last 18months – 2 years! I wouldn’t be where I am now without your help and support, even when I didn’t make right decisions you were still there to help me and never judged me.
You are an an absolute credit to Poole Alcock and I am very lucky to have had the pleasure of you representing me and my girls!
May we take this opportunity to thank you both very much for all the hard work you have done to help us with our house move.
We know it’s not been easy a times but we made it in the end.
Solicitors can sometimes be quite intimidating but Darren Neighbour and Emily break the mould. They are easy to talk to and answer every question we throw at them in layman’s terms without being patronising. They respond promptly to any queries and keep us informed on progress. Wouldn’t dream of using anyone else.
We asked Sarah Jarrett of Poole Alcock Solicitors to assist us in purchasing a small accountancy practice to merge into our own business.
Sarah talked us through all of the legalities of doing this, drafted a thorough contract for approval by all parties and always kept us informed throughout this complicated procedure.
She liaised with the vendors solicitors continually and helped us all to negotiate the finer points of the company purchase.
Although sadly the vendor eventually pulled out of the deal we received very good service during the process and would have no hesitation to use Poole Alcock again when the need arises.
After over 25 years using my previous law firm, in 2013 I made the decision to move my business to Poole Alcock. Now, with five years of dealing with the team there, mainly on areas of commercial law but also from time to time on personal matters I have found the service both excellent and friendly. Whilst they only have 125 years experience, compared to Johnson’s 191 they seem to be progressing very nicely and I would have no hesitation in recommending them!
Well done! You made the whole process fuss-free and reassuring. Thank you.
I was very impressed with James and his team. From the early days of the sale and purchase and despite very difficult COVID conditions, James and his team were very informative and approachable and ensured both sale and purchase went very well. Thank you James
Helping to manage the process during Covid 19 lockdown. Was very professional and reassuring.
Prompt efficient service. Completely satisfied with the advice and attention we received at our meetings.
Well thank you for everything Helen you have been amazing , and will always recommend you to others.
Thank you for all the hard work you have done for me.
A fantastic company, extremely knowledgeable regarding the Law, do a brilliant job and Dan Brooks is a first class plus Lawyer and his assistant Haseena is a wonderful asset to the company very helpful and friendly but has a good grasp of the subject matter passing on progress made and the next steps for the case in hand.
The sale of the house was dealt with in a very swift and professional manner with regular updates by Gill. Thank you for everything!
As with our house sale, excellent service in respect of our Wills.
Louise, Rachael and Julie (Reception)
Thank you for always being at the end of the phone and getting us thought the past couple of years, lots of love.
Slick, professional and no fuss!
Thank you for your hard work in reaching a settlement in the claim following the death of my late husband. The final sum far exceeded what I’d imagined it would be.
Again my thanks.
Excellent service and communication from Verity, thank you!
Very satisfied. I found Claire to be very professional. She made me feel relaxed and she was extremely easy to talk to.
Verity understood our requirements very well and offered us solutions in a practical, efficient way. Excellent communication throughout the process.
Can I take this opportunity to thank you for your work with my daughter on this case.
Your professionalism and dignity has been noted and you have the patience of a saint when dealing with the other party involved.
Some of the matters covered have been very sensitive and you have handled matters accordingly.
Thank you for your input and I wish you well in your future career.
Excellent service, difficult to suggest anyway of improving it!
I just wanted to say thank you for always believing in me. I will be forever thankful to you for always understanding me. Its like you were in my head the whole way through. You’ve been by my side for almost a year now and it meant a lot that you believed in me.
I always appreciate your help you have been amazing .
I would just like to take this opportunity to thank you personally for your kindness, compassion & understanding towards my girls & I. Please also relay my thanks & gratitude to the rest of your team in handling my late mother’s estate.
Easy and rapid communication – Great team.
I just wanted to say thank you. As frustrating as this whole thing was for me, on the occasions when I could have and would have felt very vulnerable and way out of my comfort zone, you brought the situation back to being very relaxed and “human”. I really appreciate that, I doubt I could have had that experience on a court day with many solicitors, and I honestly left the court hearing on both occasions pleased it was you at my side. Thanks Amie, I’ll be back in touch if I need to, but for now I hope all is good with you.
You and Rachael have been absolutely fantastic honestly you should be so proud, she always kept me calm in court. All of you deserve recognition and I’m so proud to have Poole Alcock represent me and E. Honestly I know she is paid to be my solicitor but she was the first person that made me feel like I had someone on my side fighting for me and E. You have both been amazing and I really do appreciate all the work being done for me and E.
I used Poole Alcock for my divorce. On my first meeting with Jane Jacques I was in a complete state of panic about what was happening. She immediately put me at ease and I felt confident that my case was going to be in the right hands. From the outset everyone was very professional but at the same time very caring.
It was unfortunately a very difficult, drawn out case, but every dealing I had with Jane left me feeling positive and confident.
I was kept informed every step of the way and Poole Alcock were very upfront about the process and the expected costs.
At one point I had to deal with another solicitor – Nicola Deakin. Nicola was also lovely, professional and caring. The barrister appointed by Poole Alcock was excellent. Mr Julian Shaw was extremely experienced and knowledgeable and did a fantastic job in court for me.
As my case now draws to a close I can’t thank the team at Poole Alcock enough. I wouldn’t hesitate in recommending the firm and especially Jane Jacques to anyone requiring a family law solicitor.
Amazing help from Emily. So helpful, proactive, enthusiastic, knowledgeable and attentive. I shall use the compnay again and will ask for Emily to deal with the matter if possible. Thank you!
Thank you very much for all your help and support throughout the divorce process. You have been amazing and I am very grateful for everything that you have done for me.
We consider Poole Alcock to be an invaluable business partner. Luke and the team took the time to truly understand our business and have tailored a package exactly to our needs.
With Business Assist we have the reassurance that we can receive speedy, professional, commercial legal support at any time, across a range of requirements. We have saved both time and money using the service, which has benefitted us hugely during a period of sustained growth.
I would like to thank you for the service that you and the team at Poole Alcock continue to provide to me and my clients. I recommended your HR Assist service to a long standing large client, over twelve months ago and they have been very impressed with the service and have renewed for their second year.
There are many HR/Employment law providers in the market place. The HR Assist product is very competitively priced and the service and advice from the employment law solicitors is of the highest standard.
I would not hesitate in continuing to recommend you and your team to friends, family and clients in the future.
Verity was very patient explaining to my 92 year old mother who is hard of hearing when applying for a Lasting Power of Attorney.
I just wanted to say that I’ve joined your webinar every week since the lockdown began and want to say a genuine thank you for keeping me up to date with everything but also for giving me some structure to my week in the early days when one day just seemed to blur into the next.
I am truly grateful for the support from you and the whole team.
Chloe and the team were very thorough. I have great confidence in Poole Alcock Solicitors.
I found Mr Roberts very pleasant and also very helpful. The reception staff were also very helpful and very pleasant.
Easy & rapid communication – Great team!
The staff are very helpful and professional and explained everything clearly. I would recommend Poole Alcock Solicitors every time.
Andrew Roberts has been both friendly and forthcoming in his explanation re wills, probate and LPAs. Also kept us in touch with the services you dealt with on our behalf.
A very big thank you and my appreciation and best wishes for all your hard work and dedication in my case for compensation.
We would like to thank Danielle Roberts for the help and advice she gave my brother when making his will.
Thank you for all of your help. You did amazing job and I couldn’t have asked for more. Thank you once again.
I have engaged with Poole Alcock solicitors over a period of time and have found the level of service, professionalism and specifically legal knowledge to be of the highest standards. The attention to detail, amicability and personal level of service one receives is outstanding. I would highly recommend the services of Nicola Deakin specifically. Nicola is a consummate professional of the highest calibre and on a personal note, a marvellous individual to work with and to have supporting you. I could not praise Nicola enough for the quality of service that has been provided. I will be engaging with Poole Alcock without hesitation for all my future legal requirements.
The usual 1st class service from Gill. I shall be contacting her next year with my next property sale.
Thanks for your assistance with our property sale and purchase over the past few months. The quality of service and thoroughness of advice and guidance was excellent.
We are really pleased with the service we received from you and would definitely recommend you both.
Very satisfied with everything and thank you for all your help in everything you have done for us.
Tim was easy to talk to and provided appropriate re-assurance
Verity has been very thorough and professional. We have no hesitancy in recommending her.
Thank you for all your endeavours. I really appreciate your help and understanding at what was a difficult time.
Helen, Just want to say a big thank you to you and your team now everything has come to an end.
Thank you again
Thank you for doing such a professional and efficient job on the conveyancing on my late father’s house in Crewe, it was appreciated.
Sensitive and caring at a very difficult family time.
The RPC Hotels Group of hotels has just carried out a multi-million pound refinance with Allied Irish Bank. The legal work was extremely detailed and included aspects requiring an expertise in corporate finance and real estate. It was carried out on behalf of the Hotel Group by Poole Alcock (Solicitors), Head Office at Nantwich, Cheshire.
I was absolutely delighted at the way the team at PA carried out the task for us. They displayed great diligence, expertise, empathy, etc and at a very competitive cost. I would have no hesitation in recommending them to any business needing legal representation.
Having suffered due to our buyers conveyancing team, you upheld your promise to us. A first class service. A massive THANK YOU!
Claire was very easy to talk to and passed useful information which enabled me to make good decisions.
Making a will can be a complicated and stressful experience, but not in my experience, if the Poole Alcock team does it for you. The complexities of my wishes were patiently unravelled and interpreted and the whole process was completed speedily and efficiently. Such a relief!
Excellent in every way
Special thanks to Sarah Jarrett and Scott Harding from Poole Alcock who provided us with legal assistance for a management buyout and HR assistance for our business. We have been delighted with the levels of service, advice, friendliness and positive approach from Sarah and Scott, as well as all the support staff at Poole Alcock. All aspects were dealt with in a personable but meticulous and professional manner with plain English explanations which was very much appreciated. We would highly recommend Poole Alcock Solicitors to other businesses and individuals that are considering instructing legal services. Thanks again for all your help and continued support.
Since my case completed, I never had the chance to thank you for everything you did for me.
You honestly have no idea how much it meant at really one of the most difficult times in my life, and certainly in my career.
From the moment I came in to see you, I felt a weight had been lifted and your experience, professionalism and knowledge guided and assisted me to achieving a good outcome.
I truly can’t thank you and the team enough for your support and guidance throughout the process I have been through.
Everything about setting up a new Will was made very clear from the start, including cost. Claire was pleasant member of staff to deal with.
Claire was very friendly, supportive and professional. She was able to put the family at ease and answered all questions thoroughly.
Very caring, thoughtful and understanding.
I recently approached Poole Alcock with regards to some commercial documentation, they instantly listened to what was required and acted up on it. Eve took on my case. The service was 1st class and all communication was open and transparent, I would highly recommend using Poole Alcock in the future.
I am more than satisfied with the service I have received which has always linked knowledge with the utmost courtesy and discretion.
Verity does an excellent job!
I would like to thank Stuart Flood and his staff for their professional, friendly and compassionate service at a very difficult time.
I found Andrew Roberts and the team at Poole Alcock knowledgeable and helpful throughout the process. Their communication was clear and to the point.
The process from beginning to end was professional and well explained throughout. We felt confident to proceed with the process following Andrew’s advice. Thank you.
Excellent, prompt, totally efficient service provided at a very fair price. Very friendly solicitor and staff. Superb customer service throughout the transaction. Totally trustworthy. Thank you so much.
Everyone I dealt with was professional, efficient, patient, and human! Mandy at reception fielding my (many) calls and Tania who calmly pointed out the intricacies of the process in terms I could understand.
I would particularly like to praise Leanne Salt who, apart from the occasional conversation with Tania, dealt with this sale
This has been a fraught process ( nothing to do with Poole Alcock I must stress) particularly with an uncommunicative and slow buyer’s solicitor causing what should have been a straightforward sale to be drawn out and stressful but Leanne did all she could to progress it, even liaising with the estate agent when the the buyer’s solicitor was not forthcoming.
Without her being so proactive I really don’t know when, or even if, we would have completed.
With Leanne I felt that she was always fighting my corner and I felt I could to talk to her as a person.
If I were to sell another property I would certainly use Poole Alcock as long as Leanne handled it.
Claire and the team were extremely helpful, polite and professional at all times but still managed to be approachable and friendly. I would not hesitate to recommend them.
Thank you Andrew thanks for all your hard work and the team we really appreciate it.
Very friendly and professional solicitors. Always on hand for any questions regarding the conveyancing. Well done Poole Alcock and a thank you to Gill Mealor who took the lead for our sale.
I have used Poole Alcock’s Commercial team and in particular Luke Pritchard on a couple of occasions over the last year and quite frankly I feel lucky to have found him and to have him at the end of the phone. I came in contact with Luke through networking with Poole Alcock as a firm, I needed their services when I was looking to buy the business I now own and had a meeting with Luke and was instantly impressed…….he was detailed (yet clear), easy to talk with, polite and obviously knowledgeable.
I walked out of the first meeting and thought this will be easy! One of the aspects I found so refreshing with Luke was the speed of his responses, he was quick to come back to me – even if that was “I’m off to a meeting, I will ring at X time”, I always knew where I stood with him and was never chasing him for information.
The service was brilliant, the purchase went through smoothly and since having the business we have been back for more assistance with other matters……I believe a relationship has been formed and that Luke will be the company’s lawyer for as long as I sit in the MD role. I would happily recommend Luke and Poole Alcock!
Poole Alcock are exactly what I require in a law firm. I have dealt with Luke and James for my business and personal issues and each time they provide diligent, efficient and professional services. They are always at hand to offer advice/their services, which enables me to focus my time on my business. I highly recommend their services to others that are seeking a professional, approachable law firm.
This company were first class kept informed of progress at all times very polite and pain free service , honest about costs from start would use them again 100%.
The service given to me by Mr C Smalley was outstanding from start to finish arranging a new Will and Powers of Attorney.
We have used services of Poole Alcock for a number of years. We have found them to be friendly and efficeint and reccommend them unreservedly.
A thorough job. Well done at a reasonable cost – Excellent communication throughout what was a difficult time.
Very professional service. Thank you!
I would like to thank you for all your help in this trying time for me.
Thank you Richard for all your help and support during a difficult time.
I would like to take this opportunity to express my gratitude for all your help and support, and providing such an excellent service. You made such an emotive experience more bareable.
As you dealt with all the paperwork required for court, this relieved a large amount of stress and anxiety. Your updates and speed of replies was excellent, and were always clear and informative.
I was aware the respondent was not always the easiest of people to liaise with, however you continued to deal with the situation in a professional and sensitive manner.
If in the future I require legal support, I would not hesitate to contact you or Poole Alcock for advice and representation.
Excellent Service – Thanks!
We instructed Adam Pavey from Poole Alcock to assist with some HR support. We were recommended Adam from a trusted business associate who spoke very highly of him. And he didn’t disappoint! The main thing is that Adam spoke my language, no difficult legal jargon that I couldn’t understand. He soon understood our need and gave simple yet very effective advice. The hard part of dealing with legal issues is trying to be prepared for every eventuality and Adam helped us through this thinking of possible outcomes and hurdles along the way. The great thing is that he was there when we needed him, advised and gave us the right process and instruction to move forward. If you are considering using Poole Alcock, don’t hesitate, let them help you, you will be glad you did!
Sarah-Jane’s tenacity and commercial approach to bringing a swift resolution to a matter is a breath of fresh air
Thank you for all you efforts this year… your support has been exceptional.
From start to finish everything was explained clearly informatively and precisely. Very good experience and would highly recommend Poole Alcock for anyone requiring legal advice. Would Most certainly use again.
I just wanted to say a huge thank you to you and your wonderful colleagues for all your help, advice and support over the past 18 months, onwards and upwards now!!
Thank you so much for your kind and caring approach and for your complete dedication.
Your professionalism and commitment to my case was exceptional. Your attention to detail and also the time you spent preparing with me for the court date was above and beyond expectations.
The administration support and communication from Poole Alcock was exceptional throughout, with prompt return of phone calls and correspondence. I must thank Ruth Holloway in particular for her commitment and tenacity in successfully appealing the initial refund of my legal fees. Thank you.
Great service from a friendly and approachable team.
We would highly reccommend Claire. She made the task in hand much more pleasant than it might have been.
I recommended a friend of mine to use Jane Jacques at Poole Alcock as his family solicitor as I found her to be highly professional and experienced. I was also aware that Jane is appointed by the Cheshire Police Federation to represent Cheshire Police officers and so I was confident that he would be in good hands. The feedback from my friend was excellent and he could not speak highly enough of Jane’s advice and assistance throughout the whole process. I wouldn’t think twice about recommending Jane and Poole Alcock again in the future.
I have purchased several properties using the services of Poole Alcock and am thoroughly happy with the professionalism and great communication during the period of transaction. Buying a house is always a little stressful but the team at Poole Alcock take away the worries and answer any questions rapidly and efficiently.
I would like to thank you and your team for the efficient and professional way in which you dealt with everything. It was most reassuring to have your expertise at our disposal during the last 17 months. Should I need your services in the future I shall not hesitate to contact you.
Perfect services from beginning to end.
We recently had to deal with an HS2 issue. Monisha was so helpful throughout. We couldn’t fault her at all. Everything was explained to us with regular updates and emails sent to us. Fabulous service.
I just wanted to thank you for your calming wise words and advice today. You’re very good at your job and a great support.
Professional, prompt and local.
Thanks for confirming exchange yesterday. I just wanted to say thank you for all the hard work you’ve done on this and for being so thorough….roll on completion!
You all have done amazing thank you for everything you have done.
An extremely approachable, professional and dedicated team providing a high level of client care. On occasions when we have needed support and guidance, we have received a timely and informed response. The team have listened to the needs of our organisation and supported a bespoke approach to meet our requirements.
My sincere thanks to Lisa Ball who recently acted on my behalf in relation to child care arrangements. This was a very complex case involving the care and support for my disabled son and myself as the primary carer for my child.
Lisa was extremely supportive and professional and I trusted her implicitly. After a fraught 7 years of difficulties Lisa, in my opinion, was the only person who understood the situation and resolved the issues which were present.
Her professionalism and negotiation skills with the other parties was outstanding and she took the lead when needed and appropriately.
My son and I are now able to move forward knowing we are protected and free to experience the peace and happiness we deserve.
Thank you so much Lisa for all that you did for us.
A personal thank you goes to Charles Smalley and Helen who were a great help guiding me through the probate system following the death of my good friend.
Poole Alcock are an excellent firm of solicitors giving all the benefits and services of a large city firm, combined with a personal local touch.
We have no hesitation in referring our clients who require legal services to Sarah and the team and we only ever have positive feedback which is excellent. The firm is proactive, forward thinking and entrepreneurial in their approach, making them an excellent choice for our clients.
Extremely satisfied and all people I spoke to were lovely and very approachable. I would highly recommend you.
Following the completion of our purchase I just wanted to write to thank you and your team for all of your help over our sale and purchase.
Many thanks again for your helpful and supportive service.
I would like to thank you most sincerely for the way you have sensitively handled every aspect of my case, particularly in light of the difficulty I encountered for the first few months.
Tim was very easy to talk to and provided appropriate re-assurance.
I cannot praise Poole Alcock highly enough for the work they have completed for us. The Academy conversion has gone extremely smoothly largely because of the excellent service we received from Sarah Jarrett who handled our conversion. Sarah kept us informed every step of the way; dealing with the Local Authority and the Department for Education. Headteachers rarely go through this process twice so it was hugely comforting to have the support of such an experienced and competent legal partner.
The service I received from Eve Lakin was very respectful, professional and helpful and I noted a clear emphasis in ensuring that the communication was agile throughout the process of developing contracts for a specialist area of work. The professional advice was thorough and efforts were noted in understanding fully the particularly specialised points to be included in the contract requested. Thank you! A trusting professional place to come back when seeking legal advice.
Verity displayed a very high degree of competence and professionalism
We required a local solicitor to assist us in developing a business opportunity for the Highfields Academy.
After seeking input from several Solicitors we awarded our contract to Poole Alcock , we found them extremely easy to deal with, good value for money, professional and always ready to provide good quality advice .
We also found Luke, Jonathan and Nichola always on hand which was extremely valuable to us since we had to move very quickly.
I can thoroughly recommend Poole Alcock.
Very happy with the GDPR training and would highly recommend Eve
The Contract has been worth every penny and has been a great investment so I am very grateful.
Verity was very professional while being friendly and understanding. Our meetings were relaxed and unrushed. I felt confident that all my needs were discussed and extremely satisfied with the service I received. Thank you
I want to thank you from the bottom of my heart for what you have done for me….you don’t just care about the job, you care as a person….it made me feel safe knowing you were the one dealing with my case.
I can’t thank you enough for everything you have done.
Many thanks for all your help the past few months in finally settling my case. Your help and support has been much appreciated and I’m so glad it is now at an end.
We have recently worked with Monisha on a HS2 property home owners payment scheme submission. From start to finish the process was seamless, friendly and without fuss – couldn’t recommend highly enough!
Great service and very transparent process. Made selling my business very easy and stress free. Will definitely use again for future endeavours.
Mr Smalley was relaxing and approachable and gave my wife and I every opportunity to put forward our viewpoints without any form of pressure. Our meetings with him were therefore pleasant and constructive experiences.
I was really happy with the excellent service Poole Alcock provided. Moving house can be stressful but Poole Alcock were really efficient and always put my mind at ease and communication was first class. Thank you!
Thank you for making such a difficult time so easy.
Very efficient service and very helpful.
Thank you for making the sale and purchase of our houses as smooth and quick as possible!
Charles and Helen provided an excellent service for which I was grateful during a very stressed and emotional period of my life when my husband passed away suddenly.
My wife and I cannot thank Poole Alcock enough for the service they have provided to my parents in the past 40 years and recently to my wife and myself. Charles Smalley has gone above and beyond expectations.
Both sensitivity and efficiency are important in dealing with this type of work. Poole Alcock fulfil both requirements whilst retaining the attributes of a ‘family solicitors’.
Nicola and team have been amazing, always friendly and going the extra mile. We would highly recommend them.
Thank you so much for today. Your advice, knowledge and guidance is invaluable and very much appreciated.
A big thank you to Claire Ellis for her pleasant manner and for making it as stress free as possible.
Thank you Poole Alcock and Sarah Jarrett and her team for all your help with the new corporate HQ lease. You did a sterling job, and made it an easy and cost-effective process for us which was much appreciated. I would definitely use you/recommend you for this type of work in the future.
Everything was explained clearly and handled promptly and professionally. Should we require the services of a Solicitor in the future we would almost certainly use Poole Alcock.
I have used Poole Alcock over the years and I have always been very happy with them and will use them again. I recommend Claire Ellis to anyone.
I just wanted to say a big thank you for getting us to completion on the lease of unit 2. I know it was a tricky little number and without your perseverance we would never have signed. I wish you luck with all future cases, and if anyone asks me I will recommend you and Poole Alcock.
I’ll drop you a line when I open, so pop in for a brew if you’re ever in Crewe!
I just wanted to write to you to say thank you for the fantastic service that you and your team have provided so far with HR Assist. I think the product is fantastic and couldn’t be without it.
I didn’t think that Owl Projects needed a service like HR Assist, until I had cause to call you for advice on an employment law matter. It was that conversation that triggered my interest in taking up HR Assist and I am so glad we did! I didn’t realise how exposed we were to having a claim made against us. I now have peace of mind knowing that all of our HR needs are taken care of and that all of our contracts, handbooks, documents and processes are kept up to date by specialist solicitors.
I would heavily recommend Poole Alcock and HR Assist to any business. It’s scary how quickly the law changes and things become out of date. I didn’t understand how massive the area of HR is. I don’t have to worry about that anymore.
We just wanted to thank you very much for your valuable time on Tuesday afternoon. We appreciated not only your wise counsel, but also your kind manner and generosity.
You are a lovely person and we feel very grateful that it was you with whom we were put in touch. We both felt so much better for speaking with you and having the benefit of your expertise – thank you.
We shall definitely be coming to your Nantwich practice to sort out our wills – and you will most certainly be our choice of solicitor when we next have a conveyancing requirement.
Andrew was excellent in the way he explained everything to us. The advice he also gave was well received. Thank you Andrew.
Excellent, friendly and helpful service from start to finish. Verity was a pleasure to deal with.
Gill could not have done any more to make the purchase stress free and always replied to questions very promptly.
I was very pleased with the progress after a slow start which was my fault in delaying to send a completed form.
After that it went smoothly and quickly to completion.
Your system that allows progress to be checked regularly showing green circle was I thought brilliant.
I have used the services of local solicitors in the past and been dissatisfied so I was pleased to choose Poole Alcock LLP solicitors as I rate you very highly compared to others. I am so pleased to have chosen you . Victoria and conveyance team were excellent. Your value for money was totally acceptable to me
At the end The transaction of money was very efficient
I was finding making a Will hard to come to terms with but you were so friendly it became an enjoyable experience. Thank You
Cannot fault the excellent service from Mr Charles Smalley and his secretary in dealing with my father’s estate.
The team were very professional in all my dealings with them. I feel they treated me as a person and communicated everything I needed to know.
At Chatwins we believe in the adage “Your people are its most important asset” and consequently Human Resource Management has become increasingly important to our success.
After several years of HR telephone support from a large provider, we decided to move Poole Alcock as we would be working with a local company who would better understand our business and therefore provide a better support.
Since moving, we have been most impressed with the day-to-day support we have received. As the support is direct from a law firm, then we did expect a high level of expertise, and they have certainly delivered in this aspect.
What has pleased us most is that now face to face meeting, with one point of contact, are the norm. Rather than things being dealt with over the phone, by sometimes different people, the one to one relationship with Poole Alcock means matters get resolved more quickly. In fact they feel part of our business rather than an outsourced agency, and one which we are delighted to recommend.
I would just like to say thank you for the support that you have provided during the difficult process that [we’ve] been through. You have provided excellent support and your professional advice has been exemplary and always timely.
Poole Alcock provided a professional service on the purchase of our commercial unit. Stacey Jackson and her Team were easy to deal with and kept us up-to-date with all aspects of the purchase, highly recommended.
Very happy with the service that we received. Many thanks for all your help and support.
Tim, the man, the myth, the legend.
The thought of filing for divorce filled me with horror, but thanks to you, you made it a really easy, stress free process. Being able to correspond via email helped me a lot and I noticed you emailed outside of office hours – showing your dedication to your job. You were always kind and caring and I want you to know how much I appreciate all your help during this difficult period in my life. I would certainly highly recommend your services. I am now ready to move on. Thank you so very much.
At a time when solicitors are under such pressures dealing with the needs of their clients, Nicola and her team went above and beyond at every turn. Thank you!