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Poole Alcock Awarded as Top Conveyancer for Customer Service in UK

8 December 2021

We are hugely proud to have taken home awards in five categories from the national ESTAS awards which were held in October – including Gold for the West Midlands Region, and Bronze for the national award of Best Regional Group.

The ESTAS Customer Service Awards are the most prestigious awards in the property industry calendar and are based solely on verified customer reviews. The awards recognise the customer service of conveyancers, agents and brokers based on ratings from clients who have been through the whole moving experience. This year’s results were calculated from over 200,000 customer review ratings.

TV property expert Phil Spencer, who has hosted The ESTAS every year since their inception in 2003 addressed the live audience:

“You’ve had to work incredibly hard, you’ve had to adapt your businesses, you’ve had to absorb considerable costs to follow the protocols and to enable things to happen safely. Quite simply delivering great service has never been more challenging so The ESTAS Awards for 2021 are the most well deserved ever in their entire 18-year history!”

Conveyancers were recognised in counties and regions around the UK. Simon Brown Founder of The ESTAS said:

“When we started we wanted to create a set of property awards which were completely pure, where winners were selected solely on customer service ratings from actual transactions. Eighteen years on ESTAS is now the customer review platform of choice for property professionals and the most prestigious award an agent, a conveyancer or mortgage broker can win in the property industry.”

At Poole Alcock, we take our levels of customer service very seriously because we know clients have a choice. We have always been very proud of our personal service. The awards are a reflection of Poole Alcock’s ‘Committed to Excellence’ pledge, through which we put into practice our core values. This has resulted in independent feedback showing that over 90% of our clients would recommend us. Put us to the test and see for yourself – request a conveyancing quote today.

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