Paralegals – Divorce & Family Law

Due to our continued growth, we are looking for Paralegals Divorce & Family Law Team. 

The right candidates will be rewarded with opportunities for training and progression, and the change to work in a busy, thriving family team.  Your hard work and success will be recognised with an achievable bonus structure, a cash health plan, pension contributions and a supportive and ambitious culture

In return we ask for commitment, energy and enthusiasm with a genuine desire to provide clients with exceptional customer service.

Job description

Nature & Scope

This role is to develop an understanding of private family work and to support the family fee earners in their roles to ensure delivery of excellent client service and case progression through a variety of support based and administrative duties.

This role reports directly to the Head of the Divorce & Family Law Team.

Key Competencies

* Customer service focus

* Information management

* Organised with good time management

* Attention to detail and accuracy

* Skilled in the use of IT

* Ability to follow instructions

* Self-motivation

* Good use of initiative

* Ability to work to deadlines and under pressure

* Verbal and written communication

* Problem solving skills

* Ability to handle complex information

* Ability to communicate with all kinds of clients

* Respect for confidential information

Key Accountabilities

Customer Service Focus

* To communicate with clients and potential clients in a positive, professional and friendly manner

* To project a positive and professional image, including personal presentation

* To ensure that all client queries are handled efficiently and that information provided to them, and any involved third parties, is accurate and timely

Handing inbound telephone calls

* To ensure that calls (internal and external) are answered promptly (preferably within three rings) and professionally

* To answer inbound telephone calls, assisting the caller and promptly directing them to another member of the team if appropriate

* To co-ordinate a high volume of calls during peak periods, prioritising work and situations

Information management

* To take messages where necessary and direct these to an appropriate member of staff in a timely manner

* To pass on messages to clients and third parties where appropriate

* To provide accurate information to clients and third parties

* To respect the sensitive and confidential information disclosed by clients

Staff awareness

* To maintain good working relationships with colleagues

* To provide cover for colleagues where appropriate (including colleagues from different teams/office locations)

* To ensure the proper handover of work to colleagues covering you during periods of leave/absence

* To use departmental and office directory to ensure efficient transfer of calls, both internally and to all other office locations

Administration & Case Management

* To provide general administrative support to colleagues where needed

* To prepare correspondence and documents where appropriate

* To ensure that the relevant case management systems used are updated promptly and accurately

* To ensure that client files, both paper and electronic, are organised and stored correctly and securely

* Ensure that files are kept out of public view (i.e. not left in reception or other client areas) and that window blinds are closed during office closing so that client files are not on view

Package

* Competitive salary

* 20 days per annum annual leave plus statutory bank holidays. Additionally, the firm ordinarily closes between Christmas and New Year albeit the firm reserves the unfettered right to withdraw this additional leave as required by business needs. Extra holidays are also given for length of service. For 5 years’ service you will receive an extra day’s holiday and for 10 years’ service a further day’s holiday. Additionally, staff are not required to work on their birthday.

* Entitlement to join the company pension scheme.

* Entitlement to participate in the firm’s cash healthcare scheme.

* Staff incentive scheme

Other Candidate Information

* The role will be based at our office in Northwich although there will be a contractual requirement to work at any of our Cheshire offices. Hybrid working will be considered upon request in accordance with the firm’s current policy.

* Although this role is advertised as a full time position the firm will, upon request, consider whether the role can be conducted on a part time or shared basis

Completed application forms should be sent to Diane Powell, HR Manager at careers@poolealcock.co.uk

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